Frequently Asked Questions

Orders placed before 2:00 PM local time on weekdays ship from our Denizli atelier the same day. Orders placed on weekends or public holidays enter production the next business day. Within Turkey we ship via Yurtiçi Kargo and MNG Kargo (1-3 business days); the flat domestic shipping rate is 49 TL per order, and orders above 1,500 TL ship free. To Europe we use UPS Standard (3-5 business days); to the US and rest of world we use DHL Express (5-9 business days). All international parcels require a signature on delivery; import duties and customs fees are the recipient's responsibility. Your tracking number arrives in the shipping-confirmation email and is also visible in your account under "My Orders".

The moment your order leaves our Denizli atelier we send a "Shipped" email containing the carrier name, tracking number and a direct tracking link. The same details are visible in your account at calea.studio under "My Orders". Domestic Turkey orders ship with Yurtiçi Kargo or MNG Kargo, European orders with UPS Standard, and international orders with DHL Express. "In production" means the parcel has been weighed and labeled at our atelier; "In transit" means it's at a sorting hub; "Out for delivery" means it's on the courier's vehicle that day. Most status updates appear within 24-48 hours; if there's a longer silence, email info@calea.studio with your tracking number and we'll contact the carrier on your behalf.

Yes, we deliver throughout Europe and worldwide. International shipping costs are calculated at checkout.

Under Turkish distance-sales law and our own policy, you have 14 calendar days from delivery to initiate a return — no reason required. You can start the return in two ways: log into your account, open "My Orders", click the order and press "Request Return", or email info@calea.studio with your order number. Your request is approved within one business day and a personalised return shipping label is emailed to you; Calea pays the return shipping cost. Repack the item in its original packaging, unused and with all protective inserts; reinstall the wrapping that came around the piece if possible. When the parcel arrives at our atelier we run a 1-2 business-day inspection; if it meets our return criteria your refund is issued to the original payment method within 3-5 business days. For hygiene reasons, opened lighting consumables (LED bulbs, sockets, etc.) cannot be returned; for direct exchanges please email us before sending anything back.

Your payment will be refunded within 3-5 business days after the product reaches us and is inspected.

Every piece is designed and hand-finished in our Denizli atelier. Our lighting bodies use cast porcelain, cold-pressed brass, and FSC-certified walnut; our fabric shades use natural cotton and linen. Production runs in three stages: prototyping (CAD modelling and 3D-printed studies), production (mould-casting or hand-lathed forms), and finishing (sanding, polishing, then sealed with food-safe beeswax oil or water-based varnish). LED components are manufactured in the EU with CE and RoHS certification; all brass parts are lead-free alloys. Paints and varnishes are under 5 g/L VOC — meaning indoor air quality is unaffected. We replace plastic foam with kraft paper void-fill and recycled cardboard in our packaging, and the entire shipper is curbside recyclable.

You can wipe your products with a dry and soft cloth. Avoid chemical cleaners and keep away from direct sunlight.

Yes, you can contact us for custom design and size requests. Additional time may be required for custom orders.

Payments are processed through PayTR's secure gateway; all card data is encrypted with 256-bit SSL and handled in a PCI-DSS certified environment — your card number is never stored on Calea Studio's servers. We accept Visa, Mastercard, American Express, Troy, and every major Turkish debit card. International orders trigger 3D Secure verification automatically. For the bank-transfer option you receive our account details by email immediately after order confirmation; production starts the moment funds arrive at the atelier (typically 1 business day). Business buyers can enter VAT details at checkout and we issue an e-Invoice (e-Arşiv) attached to the shipping email. Orders above 1,500 TL qualify for 3, 6 and 9-month instalment plans with partner Turkish banks; eligible plans appear automatically on the payment screen.

Yes, we offer installment options with partner banks. Installment options are displayed on the payment page.